Protecting your information is our commitment

ko10 ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, and protect your personal information through the ko10.lat website and related services.

By using our services, you agree to the data processing practices described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

ko10 is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

During registration and use of ko10, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (required for age verification)
• Email address and contact details
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, or Rocket account numbers
• Username and password

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and device information
• Date, time, and duration of service use
• Pages visited and navigation patterns
• Gaming activity history and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may sometimes receive information from legitimate third-party sources, such as identity verification service providers and fraud prevention agencies. This information may be combined with our own records.

ko10 uses your personal information for the following lawful purposes:

ko10 does not sell, rent, or commercially disclose your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to operate our services effectively, such as payment processing services (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. Information shared with these partners is limited strictly to the tasks assigned, and they are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed to authorities where required to comply with applicable laws, regulations, or court orders in Bangladesh. This includes fulfilling anti-money laundering (AML) and counter-terrorism financing (CFT) obligations.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets. In such a case, we will notify you in advance and the new owner will be required to comply with this privacy policy.

4.4 With Consent

Beyond the reasons listed above, we will not share your information with third parties without your explicit consent.

ko10 uses cookies and similar technologies on its website to help improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of our website. They include login session management, security verification, and core site functions. Disabling these cookies will prevent the site from working properly.

5.2 Functionality Cookies

These cookies remember your preferences and settings, such as language preferences and user interface customisation. This makes each of your visits more convenient.

5.3 Analytical Cookies

We use analytical cookies to understand user behaviour and improve service quality. This information is processed in aggregate and anonymised form.

You can control cookies through your browser settings. Keep in mind that disabling certain cookies may cause some features of the site to not work properly.

ko10 employs industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS Encryption: Our website and all data transmissions are secured with SSL/TLS encryption technology, which makes information unreadable to third parties.
• Data Encryption: Sensitive information, particularly financial details and identity document data, is protected with advanced encryption algorithms when stored.
• Access Controls: Only authorised personnel can access your personal information, and they operate under strict confidentiality obligations.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities and necessary patches are applied.
• Two-Step Verification: Two-factor authentication is available to protect your account.
• Incident Response Plan: We have a detailed plan in place to respond quickly to any security breach.

While we take the highest security measures, no internet-based system is completely secure. We ask that you keep your password confidential and always log out after using an unfamiliar device.

ko10 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For the duration the account is active, plus an additional 5 years after the account is closed.
• Financial transaction records: A minimum of 7 years to meet legal and regulatory obligations.
• Communication history: Up to 3 years to improve customer support standards.
• Logs and technical data: Up to 12 months for security and debugging purposes.

After the specified period, we will securely delete your information or anonymise it in a way that makes it impossible to identify you.

As a ko10 user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of your personal information held by us at any time. Processing this request may take up to 30 working days.

8.2 Right to Rectification

If your information contains any inaccuracies or incomplete details, please request a correction through our support team. We will update it as soon as possible.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. Please note that some information may need to be retained due to legal obligations or the need to keep financial records.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. In that case we will only store the information and will not actively use it.

8.5 Right to Object

You may object to the processing of your information for a specific purpose, particularly for marketing communications. Once you raise an objection, we will no longer use your information for that purpose.

To exercise any of the above rights, contact our support team via live chat or email.

ko10's services are intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

We take effective measures to verify age. If we have reason to believe that a registered user is under 21, we will suspend that account immediately and delete the associated information.

If a parent or legal guardian believes their child is using our services, please contact us immediately.

The ko10 website may contain links to other websites. We are not responsible for the privacy practices or policies of those external sites. We advise you to read the privacy policy of any external site you visit.

ko10 may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through a notice on the website.

The date of each update will be noted at the top of the page under the "Last Updated" section. Continued use of the service after any changes will be considered acceptance of the updated policy.

We advise you to review this policy regularly so you stay informed about the latest changes.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Our privacy team will endeavour to respond to your request as soon as possible, generally within 3 working days.